Backed by the best investors in Artificial Intelligence:
What is Hyperglue?
The platform for superhuman analysis of all of your customer touchpoints.
Everywhere. All at once.
Transform your enterprise data into a Center of Excellence for active listening. With Hyperglue, your unstructured data is your competitive advantage.
- Generative Search.
- Surface the insights you need in seconds with Semantic Search on your proprietary data.
- Powerful reports.
- Save hours on compiling voice of the customer reports, with insightful AI generated analysis.
- Simple integrations.
- Dozens of no code integrations get you up and running in minutes.
- Active monitoring.
- Eliminate blind spots with weekly insights and anomoly detection delivered directly to your inbox.
- Bidirectional data syncs.
- Push insights directy to your productivity tools, like tagging tickets in Zendesk for your support agents.
- Advanced security.
- Our secure SOC 2 Type II compliant architecture ensures your data is safe and secure for peace of mind.
Solutions
Hyperglue is the first intelligence platform designed to support innovation across the entire organization.
Eager analysts can use the Semantic Search tooling to build custom dashboards, while Product managers can wait for a daily Generative Report on emerging trends.
With no license limits, Hyperglue is a whole new way to stay informed and stay ahead.
For product teams
Prioritize your roadmap with context, and confidence
With 24/7 access to dozens of potential sources for customer insights, you can rest assured no customer pain goes unnoticed.
- Real-time insights. Every channel. Every language.
- Hyperglue comes ready out-of-the-box with Reporting capabilities on dozens of signals like Complaints, Questions, Desires, Compliments and supports dozens of languages for input and output.
- Detect quality issues, emerging opportunities, faster.
- Continuous ingest, analysis and clustering guarantees identifying bugs, UX issues as soon as they happen is as simple as waiting for an alert.
- Correlate the what with the why with context.
- Can't explain the dip? We've been there. All insights generated by Hyperglue come backed with the specific datapoints the insights came from, so you can close a few of those tabs for your next Product Document.
For support teams
Be the true voice of your customer and clear the most important tickets first.
Resolving the most critical issues before they become a danger to your company is simpler with a pulse on all feedback, tickets and customer interactions at your company. With Hyperglue you can:
- Identify the most critical issues, fast.
- The most common Complaints, Feedback, Issues, and more are continuously updated, so you can build a shared understanding and contextualized reports with all stakeholders in minutes, not days.
- No more silos.
- Zendesk, Email, Typeform, Call transcripts. Once plugged in, you have a center of excellence that has all the feedback in a single location, ready to lead to action.
- Be proactive in your responses.
- Decrease escalations before they happen by proactively setting alerts to notify the team of potential rises.
For product marketing teams
A research tool that writes the briefs, too.
With Hyperglue, market research and audience analysis is a continuous process, even when you're asleep.
- Ungated access to live customer feedback.
- Reinvest the time and money you normally spend piecing together insights into innovation.
- Gather feedback on the competitive landscape.
- Monitoring the complaints and desires of your potential customers on reviews sites makes positioning and strategy a breeze.
- Validate who your customers think your competition is.
- We'll track where you're mentioned, who was mentioned with you and in what context, 24/7. No suprises.
Security
Enterprise-Grade security
Safety comes standard at Hyperglue. We continue to take every possible precaution to makes sure your data is safe when using Hyperglue to turbo-charge your unstructured data.
- SOC 2 Type II
- Hyperglue is regularly audited to ensure we meet all safety standards required to work with sensitive data at scale.
- Encryption. Everywhere.
- Encryption at rest and Mutual TLS in transit of all communications between the control plane and data plane comes standard, regardless of access tier.
- Fine-grained permssions.
- Control who can see what, when, and how access to generative reports and their data sources is distrubuted across your organization.
